Please contact our Client Services team by WhatsApp on +965 98881504
HOW LONG DOES DELIVERY TAKE?
Following order confirmation, ready-to-wear pieces are delivered within 1–3 days, while pre-order pieces are delivered within 7–10 days.
WHAT ARE CLIENT SERVICES' HOURS?
Our Client Services team operate between 08:00 am – 02:00 pm. During busy times we may not be able to guarantee an instant response; however, a Client Services representative will aim to answer your query as soon as possible.
CAN I AMEND AN ORDER ONCE I HAVE PLACED IT?
Once an order has been confirmed, we are generally unable to amend it. If you wish to change the size or colour of a product, we recommend placing a new order and returning the incorrectly ordered product(s). For any further questions, please contact us by WhatsApp on +965 98881504.
DO YOU OFFER INTERNATIONAL SHIPPING?
Unfortunately, we only ship within Kuwait at the moment.
RETURN AND EXCHANGE
WHAT IS YOUR RETURN POLICY? All sales are final. Returns or exchanges are only accepted for damaged items, provided you notify us within 24 hours of receipt.
WHAT IF MY ITEM ARRIVES DAMAGED OR FAULTY? We ensure the highest quality in our products. If you receive a damaged or faulty item, contact us immediately for a review. An exchange will be arranged if the item is available.
